Cancellation and refunds

Your website subscription costs £4.99 GBP per month, including applicable tax, and renews monthly until you cancel. Building and saving a website are free. Checkout may offer a converted local amount; check the recurring total and currency before paying.

How to cancel renewal

1. Sign in to Traades and open Account.
2. Select Manage billing and receipts to open secure billing.
3. Choose cancellation and confirm it. Check the confirmation and the date your subscription ends.

Cancellation normally stops the next renewal and keeps your website available until the end of the period you have already paid for. After that, the website goes offline. You can see the end date in billing. If another payment has already been collected, contact us or the payment support team shown on your receipt.

If you cannot sign in or use billing, email contact@traades.co from your account email where possible. Include your website address and say that you want to cancel renewal. We may ask for information to verify ownership. Do not send card details or sign-in codes. We will confirm when cancellation has been completed; contact us promptly if a payment is due soon.

Unpublishing and deleting are different

Unpublish takes your website offline straight away. It does not stop renewal or create a refund. You can republish during a valid paid period.

Cancel renewal stops future subscription renewals. It does not automatically delete your account or saved draft.

Delete my account is a separate request. Email us so we can verify it, confirm cancellation of any continuing subscription and arrange content return or deletion. Our privacy notice explains retained records and backups. Keep your own copy of anything you need before asking for deletion.

Refunds and payment support

Ordinary cancellation partway through a month does not automatically produce a pro-rata refund. If we charged you in error, did not provide the service you paid for or you believe you are entitled to a refund, contact us with your account email, website address and the date of the payment. We will review the circumstances and explain the outcome.

Stripe Managed Payments handles covered transactions through Sold through Link, LLC as merchant of record. The receipt provides the transaction-support route. Link's applicable refund policy and any mandatory legal rights take priority over a narrower Traades policy. Stripe may issue a refund within 60 days of the transaction under its Managed Payments terms. This is not a promise that every request within 60 days will qualify.

Traades remains responsible for the website service. You can contact us about a service problem even if the payment was handled by Link. If we discontinue your paid service for reasons other than your serious breach, or make a materially disadvantageous reduction to it, our terms provide for a refund of unused prepaid service.

The service is intended for business use. If consumer law applies to your purchase, its cancellation and refund rights are unaffected. Publishing a website does not by itself waive a statutory right.

If a payment fails or is reversed

A failed first payment does not publish your website. For a failed renewal of an already paid subscription, we normally allow up to seven days after the paid period ends to resolve payment. Follow the recovery option in Account or the secure payment link in the payment email. An unpaid status, immediate cancellation, current-payment refund, dispute or security suspension may end website availability sooner.

An offline website is not proof that renewal has been cancelled. Check billing or ask us to confirm. Paying an outstanding bill does not automatically republish a website you chose to unpublish.